Free UK delivery
We offer free standard delivery on all UK orders, with no minimum spend.
Dispatch and delivery estimates
We aim to dispatch your order within 1 working day of receiving it. Once dispatched, delivery is estimated to take 1–2 working days.
Working days are Monday to Friday, excluding bank holidays. Orders placed on weekends or bank holidays will begin processing on the next working day.
Dispatch and delivery times are estimates, not guaranteed arrival dates. The delivery estimate starts when your order is dispatched, rather than when it is placed.
Delivery delays
We work to get every order to you promptly. Occasionally, dispatch or delivery may take longer during busy periods, bank holidays, severe weather, courier disruption or other circumstances outside our reasonable control. Deliveries to remote locations may also take longer.
If we become aware of a significant delay affecting your order, we’ll contact you using the details provided at checkout.
Delivery details and address changes
Please check that your delivery address and contact details are complete and accurate before placing your order.
If you notice an error, email support@varsons.com as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.
If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we’ll contact you to discuss the next steps.
Missing, damaged or incorrect deliveries
If your order has not arrived within the estimated delivery period, or arrives damaged or with an incorrect item, contact support@varsons.com with your order number.
For damaged or incorrect items, please keep the product and packaging and, where possible, include photos to help us investigate.
We may ask for information reasonably needed to verify a delivery issue and investigate it with the courier. Where appropriate, we’ll arrange a replacement or refund. These checks do not affect your statutory rights.
Your rights
The estimates in this policy do not limit your statutory consumer rights or our responsibility to resolve delivery problems.
Unless we agree a different delivery period with you, we will deliver your order within 30 days of accepting it. Your legal rights if delivery is late or does not take place remain unaffected.
Contact us
For shipping or delivery questions, email support@varsons.com.
